Shipping policy

Shipping Policy

Welcome to New Look Creative Herbal. We are committed to delivering your order quickly, safely, and efficiently.

Order Processing

  • Orders are processed within 1–2 business days after confirmation.
  • Orders placed on weekends or public holidays will be processed on the next working day.
  • Once your order is shipped, you will receive a confirmation message with tracking details.

Shipping Time

Estimated delivery times:

  • Karachi, Lahore, Islamabad: 2–4 business days
  • Other Cities in Pakistan: 3–7 business days
  • Remote Areas: 5–9 business days

Delivery times may vary during sales, holidays, or due to courier delays.

Shipping Charges

  • Standard shipping charges are calculated at checkout.
  • We may offer Free Shipping on selected products or promotional campaigns.

Cash on Delivery (COD)

We offer Cash on Delivery (COD) across Pakistan for customer convenience.

Please ensure your contact number and address are correct to avoid delivery issues.

Order Tracking

Once your parcel is dispatched, you will receive:

  • Courier company name
  • Tracking ID
  • Tracking link (if available)

Customers can track their shipment directly through the courier service.

Delayed or Failed Deliveries

In rare cases, deliveries may be delayed due to:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • Incorrect shipping information

If your order is delayed, our support team will assist you as quickly as possible.

Incorrect Address

Customers are responsible for providing accurate shipping details. We are not responsible for parcels delivered to incorrect addresses provided by the customer.

Refused Orders

If a customer refuses to accept a confirmed Cash on Delivery order without valid reason, future orders may be restricted.

Damaged Parcels

If your package arrives damaged, please contact us within 24–48 hours with clear photos/videos for assistance.

Contact Information

For shipping-related questions, contact us:

Email: support@newlookcreativeherbal@gmail.com
WhatsApp: +923043998283
Business Hours: Monday – Saturday | 10 AM – 7 PM